What is the Return Policy of Sachin Communication?
We, at Sachin Communication, understand and values customer satisfaction. We strive to offer 100% satisfaction and are committed to provide only genuine products to ensure that you are delighted with the items you receive. Therefore, in an unfortunate event when a customer is not happy with what they ordered and received, we follow a simple 7-Day Return Policy. A customer, unhappy with the quality of the product, can simply initiate a return request online or through our Sachin Communication mobile app. Once a return request is initiated from our customer’s account, Sachin Communication Support ensures to resolve the issue at the earliest. Please read the below Fine Print to understand how to return policy actually works.
- All return/replacement pickups are done free of costs.
- Refunds include the entire sum of amount paid by the customer at the time of purchase.
- To ease out the replacement process, we ensure that new product is delivered during the product pickup in most of the cases.
- In other cases, pickup is arranged and replacement is shipped soon after the item is received.
- For certain areas where it gets difficult to arrange pickup, customers can ship the product through any courier service and we will ensure the reimbursement of the courier amount against the original receipt.
- Customers must note that replacement is subject to the availability of stock with our seller. In case of unavailability of stocks, seller will initiate refund.
- For certain brands and products, seller’s refund/replacement/cancellation policy will be applicable.
- No return/replacement/cancellation request can be raised for products that are covered under the manufacturer’s warranty.
How can I place a return request of my order?
Customers can follow the steps mentioned below to raise a return request online:
- Login to your account on Gadgets 360
- Go to My Orders
- Select the product you want to raise a return request for and click on the Return/Replace button
- Submit the form with all required details
- Create a return request and our team will initiate the return process
Eligibility of returns
- You receive a faulty/defective/physically damaged product (Dead on Arrival) and report the issue to Sachin Communication Support within 48 hours from the date of delivery.
- You receive a product with different specification from what you read on the website and report the issue to Sachin Communication Support within 7 days from the date of delivery.
- You receive a product that is not what you ordered and report the issue to Sachin Communication Support within 48 hours from the date of delivery.
Non-eligibility of returns
Following scenarios are not eligible for the return policy
- You purchase the product as a combo/set deal and not happy with an individual item.
- Electronic items with open seal cannot be returned despite of being in good condition.
- For branded electronic items purchased, please refer the brands return, repair and replacement policy.
Terms and Conditions
- Products returned must be in original condition including all price tags, labels, original packing, freebies and accessories with their original tags.
- Products with tampered brand packaging will not be accepted.
- For specific branded products, brand’s own repair, exchange, refund and cancellation policy will be applicable.
- Replacements are subject to availability of the product on Sachin Communication.
- All defects arising after using of the product will be serviced by the respective manufacturer/brand according to the manufacturer’s warranty terms.