PRIVACY POLICY

 

INTRODUCTION

Sachin Communication Private Limited ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://sachincommunication.com/, use our services, or interact with us at our physical store located at 1679/A, Kirloskar Rd, Raviwar Peth, Belagavi, Karnataka 590001.

By using our website or services, you consent to the practices described in this Privacy Policy.

INFORMATION WE COLLECT

Personal Information

We may collect the following personal information:

  • Name and contact information (address, email, phone number)
  • Payment information (credit/debit card details, UPI information, net banking details)
  • Shipping and billing addresses
  • Order history and purchase preferences
  • Account credentials (username, password)
  • Communication preferences
  • Customer service interactions

Non-Personal Information

  • Browser type and version
  • Device information and operating system
  • IP address and location data
  • Website usage patterns and analytics
  • Cookies and tracking technologies
  • Search queries and product views

HOW WE USE YOUR INFORMATION

We use your information for the following purposes:

Service Delivery

  • Process and fulfill orders for electronics, TVs, mobiles, watches, coolers, and air conditioners
  • Arrange installation services where applicable
  • Handle returns, exchanges, and warranty claims
  • Provide customer support via support@sachincommunication.com

Business Operations

  • Maintain and improve our website functionality
  • Personalize your shopping experience
  • Send order confirmations, shipping updates, and delivery notifications
  • Process payments through UPI, cash, net banking, and card transactions

Communication

  • Respond to inquiries and customer service requests
  • Send promotional offers and product updates (with your consent)
  • Notify you about policy changes or important updates

Legal and Security

  • Comply with applicable laws and regulations
  • Prevent fraud and unauthorized access
  • Protect our rights and property

INFORMATION SHARING AND DISCLOSURE

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

  • Payment processors for secure transaction handling
  • Shipping and logistics partners for product delivery
  • Installation service providers (when applicable)
  • Technology service providers for website maintenance

Legal Requirements

  • When required by law or legal process
  • To protect our rights, property, or safety
  • To prevent fraud or illegal activities
  • In connection with legal proceedings

Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of the transaction.

DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure Socket Layer (SSL) encryption for data transmission
  • Regular security assessments and updates
  • Access controls and authentication procedures
  • Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies help us:

  • Remember your preferences and shopping cart contents
  • Analyze website traffic and usage patterns
  • Provide personalized content and recommendations
  • Improve our services and functionality

You can control cookie settings through your browser preferences, but disabling cookies may affect website functionality.

YOUR RIGHTS AND CHOICES

You have the following rights regarding your personal information:

Access and Updates

  • Request access to your personal information
  • Update or correct inaccurate information
  • Review your order history and account details

Communication Preferences

  • Opt-out of promotional emails and marketing communications
  • Choose your preferred communication methods
  • Update your contact preferences

Data Deletion

  • Request deletion of your personal information (subject to legal requirements)
  • Close your account and remove associated data

To exercise these rights, contact us at support@sachincommunication.com.

RETURN AND EXCHANGE POLICY

Our privacy practices extend to our return and exchange policy:

  • Return/exchange period: 7-15 days depending on the product
  • We may retain transaction information for warranty and service purposes
  • Product warranty follows brand guidelines
  • Cancellation timeframe varies by product type

THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

CHILDREN'S PRIVACY

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

UPDATES TO THIS POLICY

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of significant changes by:

  • Posting the updated policy on our website
  • Sending email notifications to registered users
  • Displaying prominent notices on our website

The "Last Updated" date at the top of this policy indicates when it was last revised.

GEOGRAPHIC SCOPE

This Privacy Policy applies to:

  • Our website https://sachincommunication.com/
  • Our physical store in Belagavi, Karnataka
  • Domestic customers within India
  • All transactions and interactions within Indian jurisdiction

LEGAL JURISDICTION

This Privacy Policy is governed by the laws of Karnataka, India. Any disputes arising from this policy will be subject to the jurisdiction of the Supreme Court of India or the High Court of Karnataka.

CONTACT INFORMATION

For questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Sachin Communication Private Limited Address: 1679/A, Kirloskar Rd, Raviwar Peth, Belagavi, Karnataka 590001 Email: support@sachincommunication.com Website: https://sachincommunication.com/

DATA RETENTION

We retain your personal information for as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy
  • Comply with legal obligations and warranty requirements
  • Resolve disputes and enforce agreements
  • Provide ongoing customer service and support

CONSENT WITHDRAWAL

You may withdraw your consent for data processing at any time by contacting us. However, withdrawal of consent may affect our ability to provide certain services or fulfill existing obligations.

This Privacy Policy supersedes all previous versions. By continuing to use our services, you acknowledge that you have read and understood this Privacy Policy.