Terms and Conditions

Thank you for choosing Sachin Communication for your electronics and appliance purchases.

This document outlines the terms and conditions governing your use of our e-commerce platform and your relationship with Sachin Communication. Please read these terms carefully before using our website or making any purchases.

By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions. If you do not agree with any part of these terms, please discontinue use of our services immediately.

About Our Company

Website: https://sachincommunication.com/
Company: Sachin Communication Private Limited
Registered Office: 1679/A, Kirloskar Rd, Raviwar Peth, Belagavi, Karnataka 590001
Registration: Registered under the Companies Act 1956 in Karnataka, India
Year of Incorporation: 1998
Company Type: Private Limited Company
Customer Support: support@sachincommunication.com

Key Definitions

• "Order Confirmation" means our acknowledgment of your purchase order.
• "Content" refers to all data, text, information, advertisements, messages, product descriptions, images, graphics, software, audio, video, and other materials displayed on our website.
• "Products" means all electronics, televisions, mobile phones, air conditioners, coolers, watches, and other items offered for sale on our platform.
• "Platform" means our e-commerce website sachincommunication.com, also referred to as "we," "us," and "our."
• "Display" means to show, exhibit, publish, upload, transmit, or make available on our platform.
• "Registered User" means any individual who has created an account on our platform.
• "Services" encompasses all services provided through our platform, including our online marketplace, customer support, installation services, and delivery services.
• "Terms" refers to these Terms and Conditions, our Privacy Policy, and any other policies posted on our platform.
• "User" or "Customer"** means any visitor, guest, or registered user of our platform.
• "Website" refers to our official e-commerce platform at https://sachincommunication.com/

1. Platform Usage Guidelines

A. Liability Limitations

All transactions and orders placed on our platform are managed and operated by Sachin Communication Private Limited. You acknowledge and agree that:

• Our physical store in Belagavi and its employees are not responsible for any online transactions or website-related activities
• You waive any claims against our retail outlet and staff members regarding online purchases
• Our online platform operates independently from our physical retail location

B. Legal Capacity Requirements

By using our platform, you confirm that:

• You are of legal age (18 years or older) and mentally competent to enter into binding contracts as per the Indian Contract Act 1872
• If you are under 18, you have obtained proper parental or guardian consent
• If representing an organization, you have proper authorization to bind that entity

C. Terms Updates

We reserve the right to modify these terms at any time at our sole discretion. It is your responsibility to:

• Regularly review these terms for changes
• Accept updated terms by continuing to use our platform
• Discontinue use if you disagree with any modifications

2. Account Security and Management

User Responsibilities:

1. Maintain strict confidentiality of your login credentials including user ID, password, and PIN
2. Take full responsibility for all activities under your account
3. Notify us immediately at support@sachincommunication.com of any suspected unauthorized access
4. Use strong, unique passwords for your account

Our Rights:

• Disable accounts that violate our terms at any time
• Require additional verification for security purposes
• Terminate accounts for misuse or fraudulent activity
• We are not liable for losses due to unauthorized account access

Security Guidelines:

• Never share your login information with third parties
• Log out from shared devices after use
• Report suspicious account activity immediately

3. Order Process and Contract Formation

Order Placement Process:

1. Product displays on our website constitute invitations to offer made to the public
2. Your order submission represents an offer to purchase from us
3. We may accept or decline orders at our discretion and subject to these terms
4. Order confirmation emails acknowledge receipt but do not constitute acceptance

Contract Formation:

• Legal binding contracts form only upon product shipment
• We reserve the right to cancel orders before shipment for any reason
• Partial order fulfillment may occur based on stock availability
• No custom terms submitted with orders will be incorporated into the contract

Order Communication:

• Check email confirmations for accuracy and report errors immediately
• Maintain updated contact information in your account
• We will notify you of order status changes via email

4. Promotional Offers and Discounts

Discount Codes and Vouchers:

Usage Conditions:

• Valid only for intended recipients and cannot be transferred
• Must meet all specified conditions for use
• One promotional code per order unless explicitly stated otherwise
• Benefits include discounts, free delivery, and promotional gifts

Verification Requirements:

• Confirm your eligibility before using any promotional code
• Verify all terms and conditions apply to your purchase
• Accept responsibility for proper usage

Policy Violations:

• Orders may be rejected for invalid or unauthorized code usage
• Promotional benefits may be revoked if terms are not met
• We may cancel orders placed with improperly used codes

5. Pricing and Order Restrictions

Pricing Accuracy:

• We take reasonable care to ensure accurate product pricing
• Reserve the right to correct pricing errors and refuse orders at incorrect prices
• Will notify customers of price corrections and order cancellations
• Transmission errors may interrupt purchases, which we will resolve in good faith

Quantity and Value Restrictions:

• Reserve the right to limit quantities per person, household, or order
• Restrictions may apply to orders using same payment method or address
• Limitations implemented without prior notice at our sole discretion

Stock Management:

Before Order Acknowledgment:

• Orders may be cancelled if products go out of stock

After Payment Confirmation:

• May ship available items first and backordered items when restocked
• May ship all items together when complete stock is available
• Will notify customers of stock status and shipping arrangements

Improper Use:

• Reserve the right to refuse or cancel orders that constitute improper website use
• May restrict or terminate accounts for violations
• Decisions made at our sole discretion

6. Intellectual Property Rights

All content on our website is protected by intellectual property laws including copyrights, trademarks, and database rights.

Permitted Use:

• Limited, non-exclusive license to browse and order products
• Access contact information and product offers
• Personal, non-commercial use only

Prohibited Activities:

• Downloading, copying, or reproducing website content without permission
• Modifying, selling, or exploiting website content
• Framing our website or linking to elements other than homepage
• Commercial use without obtaining proper license

Content Ownership:

• Acknowledge our status as content authors and owners
• Respect identified contributors' rights
• Return or destroy copied materials if terms are breached

7. Product Information and Pricing

Product Specifications:

• Products may vary slightly from website specifications and images
• Measurements provided may not include protruding features
• Colors may appear different due to device display variations
• Packaging may differ from website images

Pricing Policies:

• Website pricing may differ from physical store prices
• Website discount codes valid only for online purchases
• Physical store offers valid only for in-store purchases
• All pricing subject to change without notice

8. Payment and Billing

Accepted Payment Methods:

• UPI (Unified Payments Interface)
• Net Banking
• Credit and Debit Cards
• Cash on Delivery (where available)

Payment Terms:

1. Reserve the right to modify payment options without notice
2. Provide accurate billing information
3. Responsible for all charges under your account
4. Notify billing discrepancies within 5 days
5. Refunds processed to original payment method for cancelled orders

Payment Issues:

Common reasons for payment failures:

• Incorrect card details or expired cards
• Blocked cards or exceeded limits
• Page closure during transaction processing
• Technical failures between our system and your bank
• Unrecognized payment methods

Resolution: Retry payment or contact your bank or our support team.

9. Taxes and Additional Charges

You are responsible for:

• All fees and costs associated with your purchases
• Applicable taxes including GST, service tax, and other statutory levies
• Shipping and handling charges as displayed at checkout

10. Proof of Identification

We reserve the right to:

• Request proof of identification during delivery
• Reject delivery and cancel orders if identification is not provided
• Verify customer identity for security purposes
• Notify customers of order cancellations due to identification issues

11. Shipping and Delivery Policy

Delivery Coverage:

• Domestic delivery within Belgaum only
• No international shipping currently available
• Delivery areas subject to logistics partner coverage

Shipping Process:

1. Provide accurate postal address for delivery
2. Ownership transfers upon successful delivery
3. Most items shipped within 24-48 working hours after payment clearance
4. Delivery through reputed courier services only

Delivery Timeframes:

• Estimated delivery varies by product and location
• Delivery on weekdays and weekends only (2-4 hrs with-in city limits).
• No delivery during national holidays
• Tracking information provided on request

Delivery Procedures:

• Delivery to provided shipping address only
• Contact customers if unavailable during delivery
• May terminate contract and refund if delivery refused
• All items shipped with invoice as per tax regulations

Customer Responsibilities:

• Not responsible for delays due to incorrect address information
• Customer liable for false or incomplete delivery details
• Must be available or arrange alternative contact for delivery

12. Multiple Product Orders

Shipping Arrangements:

• Attempt to ship all products together when possible
• May ship separately due to product characteristics or logistics
• All products in single order ship to one address only
• Separate orders required for different shipping addresses

13. Delivery Acceptance and Refusal

Before Accepting Delivery:

1. Check package for damage or tampering
2. Refuse delivery if package is compromised
3. Inspect product condition before SIM insertion or WiFi activation
4. Complete delivery acknowledgment forms as required

Damaged Product Protocol:

• Do not insert SIM cards in damaged mobile devices
• Do not enable WiFi services for damaged products
• Contact customer support immediately for damaged items
• Claims accepted only within replacement policy timeframe

Delivery Refusal:

• May terminate contract and process refund for refused deliveries
• Shipping costs may be deducted from refunds
• Voluntary refusal subject to return shipping charges

14. Installation Services

Installation Policies:

• Installation services available for applicable products
• Do not unbox products yourself if installation is included
• Self-unboxing may void manufacturer warranty
• Installation provided by authorized technicians only

Customer Responsibilities:

• Allow access for installation appointments
• Provide necessary utilities (power, space, etc.)
• Not responsible for warranty issues due to customer negligence
• Installation scheduling subject to technician availability

15. Cancellation Policy

Cancellation Timeframes:

• Standard orders: Cancel within 24 hours of placing order
• Express delivery (2-hour, same-day, next-day): No cancellation allowed
• Post-shipping orders: No cancellation permitted
• Damaged products: Cancel after delivery if defective

Bulk Orders:

• Reserve the right to cancel bulk orders placed online
• Contact support@sachincommunication.com before placing bulk orders
• Special terms may apply to large quantity purchases

16. Return and Exchange Policy

Return Timeframe:

• 7-15 days from delivery date depending on product category
• Return window varies by manufacturer and product type
• Specific return periods communicated at time of purchase

Return Conditions:

• Products must be in original condition and packaging
• All accessories and documentation must be included
• Return shipping costs may apply
• Refund processing time varies by payment method

17. Warranty Terms

Warranty Coverage:

• All product warranties provided by respective manufacturers
• Warranty terms follow brand guidelines and manufacturer policies
• Sachin Communication not liable for manufacturer warranty issues
• Original purchase receipt required for warranty claims

Warranty Limitations:

• No liability for indirect, incidental, or consequential damages
• Manufacturer warranty terms supersede any other warranty claims
• Warranty service through authorized service centers only

18. Prohibited Products

We do not sell:

• Adult or sexual content products
• Alcoholic beverages
• Products illegal under Indian law
• Items restricted by government regulations

19. Force Majeure

We are not liable for performance delays or failures due to:

• Natural disasters, epidemics, or pandemics
• Government actions, strikes, or riots
• Power supply or telecommunication failures
• Cyber attacks, virus intrusions, or security breaches
• Other circumstances beyond our reasonable control

20. Limitation of Liability

Liability Limits:

• Claims limited to direct and actual damages only
• No liability for indirect, special, or consequential damages
• Maximum liability limited to purchase price of products
• Exclusions apply to fullest extent permitted by law

Disclaimer Coverage:

This disclaimer applies to damages from:

• System failures, errors, or omissions
• Data loss or corruption
• Service interruptions or delays
• Unauthorized access or security breaches
• Third-party actions or criminal activity

21. User Indemnification

You agree to defend, indemnify, and hold harmless Sachin Communication Private Limited, including our directors, managers, employees, and agents from:

• Claims arising from your misuse of our platform
• Breaches of these terms and conditions
• Violations of applicable laws or third-party rights
• False or misleading information provided by you

We reserve the right to assume exclusive defense of any matter subject to indemnification, and you agree to cooperate in such defense.

22. Governing Law and Jurisdiction

Legal Framework:

• These terms governed by the laws of India
• Subject to jurisdiction of Karnataka state courts
• Disputes resolved in courts of competent jurisdiction in Karnataka
• Indian Contract Act 1872 and Consumer Protection Act applicable

Dispute Resolution:

• Attempt amicable resolution before legal action
• Jurisdiction: High Court of Karnataka or Supreme Court of India
• Applicable law: Indian federal and Karnataka state law
• Language of proceedings: English or Kannada

23. Contact Information

For questions, concerns, or support regarding these terms:

Sachin Communication Private Limited
Email: support@sachincommunication.com
Address: 1679/A, Kirloskar Rd, Raviwar Peth, Belagavi, Karnataka 590001
Website: https://sachincommunication.com/

24. Effective Date and Updates

• These terms effective from the date of posting
• Updates posted on website with revision dates
• Continued use constitutes acceptance of revised terms
• Material changes communicated via email when possible

By using our platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.