All Replacement Policies are subject to General Terms and Conditions.
(1) All replacements are processed in accordance with Sachin Communication's Replacement Policy elucidated herein below. It is your duty to thoroughly understand the mentioned Replacement policy before placing any order.
(2) You agree that replacement may vary from product to product. (Replaced orders will be processed with in 1 week)
(3) You accept that Ignorance of Sachin Communication's Replacement Policy is no excuse for making any claim(s) from us.
(4) Without prejudicing the Sachin Communication's Replacement Policy, should you receive an item that has physical damages, it is your duty to not to use the product and it is your responsibility to contact us immediately (within 24 hours) failing which your replacement claim is void.
(5) It is your duty to remove all personal information before returning an electronic device for replacement. You agree that Sachin Communication shall not be liable in any manner for any misuse or usage of such information.
(6) Without prejudicing the Sachin Communication's Replacement Policy, Replacement will be subject to the result of due investigation conducted.
(7) In case of non-availability of the product, it is at the discretion of Sachin Communication to either to initiate refund or to ship the product after its availability.
Without prejudicing the Sachin Communication's Replacement Policy, should you receive an item that is not in perfect condition, it is your duty to NOT TO INSERT THE SIM and also NOT TO CONNECT WIFI and it is responsibility to contact us immediately.
You agree that replacement claim will become VOID claim on non-performance of your Duties as stated above and/or on your non-abidance with Sachin Communication's Replacement Policy.
Note: If you've received a non-returnable product in a damaged/defective condition, it is your responsibility to contact our customer care within 24hrs from the time of delivery of the product failing which you have waived replacement claims and thus your replacement claim is void.
| S.No. | Category | Sachin Communication Policy |
|---|---|---|
| 1 | Mobiles (Other than Apple) | 7 Days, Replacement only. Replacement is subject to the Replacement Policy. This item is eligible for free replacement, within 7 days of delivery only if you DO NOT TO INSERT THE SIM and DO NOT TO CONNECT WIFI, if you do any of these then your replacement eligibility will be NULL and VOID. If a defect is determined within the Replacement Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 7 days of delivery, you will be directed to a brand service center to resolve any subsequent issues. Please keep the item in its original condition, with original accessories like chargers, headsets etc.; brand/ manufacture's box, seal MRP, user manual should be intact without any alteration in brand/ manufacturer packaging/ box to avoid pick-up cancellation. In any case, only one replacement shall be provided. For any other issues with the product you may contact our customer care at support@sachincommunication.com |
| 2 | Mobiles - Apple | For all functionality related issues, do contact the brand authorized service center directly. Authorized Service Partner Locator: Apple - https://locate.apple.com/in/en Brand Support Site: Apple - https://support.apple.com/en-in For any other issues with the product you may contact our customer care at support@sachincommunication.com |
| 3 | Smart Watches and Wearables | 15 Days, Replacement only. This item is eligible for free replacement, within 15 days of delivery, in an unlikely event of damaged, different item or defective item delivered to you, subject to the Replacement Policy. If a defect is determined within the Replacement Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 15 days of delivery, you will be directed to a brand service center to resolve any subsequent issues. Please keep the item in its original condition, with original accessories like chargers, headsets etc., brand outer box, MRP tags attached, user manual in manufacturer packaging to avoid pick-up cancellation. In any case, only one replacement shall be provided. For any other issues with the product you may contact our customer care at support@sachincommunication.com |
| 4 | TV | 10 Days, Replacement only. This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, different item or defective item delivered to you, subject to the Replacement Policy. If a defect is determined within the Replacement Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 10 days of delivery, you will be directed to a brand service center to resolve any subsequent issues. Please keep the item in its original condition, with original accessories brand outer box, MRP tags attached, user manual in manufacturer packaging to avoid pick-up cancellation. In any case, only one replacement shall be provided. For any other issues with the product you may contact our customer care at support@sachincommunication.com |
| 5 | Air Conditioners | 15 Days, Replacement only. This item is eligible for free replacement, within 15 days of delivery, in an unlikely event of damaged, different item or defective item delivered to you, subject to the Replacement Policy. If a defect is determined within the Replacement Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 15 days of delivery, you will be directed to a brand service center to resolve any subsequent issues. Please keep the item in its original condition, with original accessories brand outer box, MRP tags attached, user manual in manufacturer packaging to avoid pick-up cancellation. Installation services if availed will be re-provided at no additional cost. In any case, only one replacement shall be provided. For any other issues with the product you may contact our customer care at support@sachincommunication.com |
| 6 | Coolers | 10 Days, Replacement only. This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, different item or defective item delivered to you, subject to the Replacement Policy. If a defect is determined within the Replacement Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 10 days of delivery, you will be directed to a brand service center to resolve any subsequent issues. Please keep the item in its original condition, with original accessories brand outer box, MRP tags attached, user manual in manufacturer packaging to avoid pick-up cancellation. In any case, only one replacement shall be provided. For any other issues with the product you may contact our customer care at support@sachincommunication.com |
| 7 | Electronics | For all functionality related issues, do contact the brand authorized service center directly. Authorized Service Partner Locator: Realme - https://www.realme.com/in/support/services Samsung - https://www.samsung.com/in/support/service-center/ JBL & Infinity - https://support.jbl.com/in/en/customer-service/service-centres.html HP - Please reach out to 18002587170 to contact the brand authorized service center MI - Please reach out to 1800 103 6286 to contact the brand authorized service center MI - https://www.mi.com/in/service/repair/ Realme - https://www.realme.com/in/support Samsung - https://www.samsung.com/in/support/ JBL & Infinity - https://support.jbl.com/in/en/ Dell - https://www.support.dell.com Asus - https://www.asus.com/in/support/ Acer - https://www.acer.com/ac/en/IN/content/support Lenovo - https://support.lenovo.com/in/en/ Oneplus - https://www.oneplus.in/support?from=head Oppo - https://support.oppo.com/in/ Vivo - https://www.vivo.com/in/support Nokia - https://www.nokia.com/support/ Boat - https://support.boat-lifestyle.com/ Bose - https://www.boseapac.com/en_in/support.html Sony - https://www.sony.co.in/electronics/support Skullcandy - https://www.skullcandy.in/support-2/ iball - https://www.iball.co.in/ CustomerCare For any other issues with the product you may contact our customer care at support@sachincommunication.com |
| S.No. | Products That Can't be Replaced |
|---|---|
| 8 | Non-Replaceable: Screen guards, screen protectors and tempered glasses and other mobile accessories. Health care products such as Sanitizer and Mask. Items labelled as non-returnable on the product detail page are not eligible for return or replacement. Sexual and alcohol products as per company policy. |
Product purchased from Sachin Communication will be acceptable for Return if you find any of the following conditions during the delivery:
Here are the reasons for which Products are not eligible for return:
In case of return where you would like an item to be picked up from a different address, the address can only be changed if pick-up service is available at the new address.
During pick-up, your product will be checked for the following conditions:
| Category | Conditions |
|---|---|
| Correct Product | IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible. |
| Complete Product | All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present. |
| Unused Product | The product should be unused, unsoiled, unwashed, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable). |
Before returning a Mobile/ Tablet for replacement, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices.
Note: The executive will refuse to accept the return if any of the above conditions are not met.
You can raise a return request by contacting our customer care at support@sachincommunication.com or by visiting our store at 1679/A, Kirloskar Rd, Raviwar Peth, Belagavi, Karnataka 590001.
Once we receive the product back, our Quality engineers will evaluate the Returned product and provide resolution based on the evaluation report. The replacement product will be shipped out on the basis of evaluation report.
Note: At the time of Return, please ensure that you attach the mail label that is provided by Sachin Communication to your mail id to process the Return request.
Sachin Communication Private Limited
This Return & Replace Policy is governed by the laws of Karnataka, India. Any disputes arising from returns/replacements will be subject to the jurisdiction of the Supreme Court of India or the High Court of Karnataka.
This Return & Replace Policy supersedes all previous versions. By making a purchase with Sachin Communication, you acknowledge that you have read, understood, and agree to be bound by this policy.